In this study, we examined how LGBTQIA+ individuals with disabilities experience and use assistive technology (AT) in a community center in the U.S. Through 11 semi-structured interviews, we explored the impact of intersecting identities, social connections, and community norms on AT use.
Key Findings
- Navigating Multiple Marginalized Identities
- LGBTQIA+ individuals with disabilities face the challenge of balancing their identities in spaces that are designed to foster inclusion but often overlook accessibility. Some participants expressed feeling pressure to downplay their disabilities to "fit in" within community centers, reflecting the persistence of ableist attitudes, even in spaces intended to provide safety and support.
- Social Connections Influence AT Use
- Friendships and social networks played a significant role in participants' decisions about AT use. While some relied on close friends for support in place of technology, others found that having a supportive friend encouraged them to use AT more openly. These social relationships were essential in overcoming both logistical barriers and stigma around AT.
- Barriers to AT Use and the Role of Stigma
- Participants described experiencing stigma when using AT in LGBTQIA+ community spaces, fearing that visible technology use would make them stand out or feel judged. This often led individuals to avoid using their devices in social settings, limiting their participation in activities. The design of some ATs also posed challenges, such as hearing aids that were not suitable for all environments, preventing participants from engaging fully.
- Community Norms Shape Accessibility
- The structure and norms within the community space heavily influenced participants' experiences. While this space sought to develop an inclusive environment, participants shared that the social dynamics present sometimes made it difficult for newcomers or individuals with disabilities to access support. Familiarity with the center’s staff and social rules was key to navigating this space effectively.
Why this Matters
We stress the importance of addressing both physical and social accessibility in LGBTQIA+ community spaces, as failure to address ableism and AT-related stigma often creates barriers for people with disabilities. Community centers must evolve to meet the complex needs of individuals who occupy multiple marginalized identities, ensuring they can access not only the space itself but also the emotional and social support they need.
Opportunities
- Educational Initiatives
- Community centers could consider implementing workshops or informational campaigns on disability and AT use to reduce stigma and promote a better understanding of accessibility within the LGBTQIA+ community.
- Inclusive AT Design
- Designers have the opportunity to consider both the practical and social dimensions of AT use so that these technologies empower users rather than isolate them.
- Collaborative Networks
- There is an opportunity for local governments, LGBTQIA+ community spaces, and disability organizations to build partnerships that can increase access to affordable AT and resources tailored to individuals with intersecting marginalized identities.